1. What is the primary benefit of active listening in relationships?
- It helps to dominate conversations
- It builds trust and understanding
- It allows one to interrupt more effectively
- It reduces the need for communication
How Active Listening Improves Relationships – MCQs
Improve communication skills with key insights on empathy, trust and conflict resolution. Test your knowledge with this MCQ exam on active listening.
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- 📋 Total Questions: 30
- ⏳ Time Limit: 45 minutes
- 📝 Marking Scheme: +1 for each correct answer. No negative marking.
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Time Left (min): 00:00
2. Which of the following is a key characteristic of active listening?
- Thinking about your response while the other person is talking
- Maintaining eye contact and nodding in acknowledgment
- Interrupting to clarify your point
- Offering advice immediately without fully listening
3. How does active listening contribute to conflict resolution?
- By allowing both parties to express their feelings without being judged
- By convincing the other person they are wrong
- By responding with personal stories to shift focus
- By quickly offering solutions without listening fully
4. What is an effective verbal technique used in active listening?
- Paraphrasing what the speaker said to confirm understanding
- Finishing the speaker’s sentences for them
- Talking about a similar experience to relate
- Changing the subject to keep the conversation interesting
5. Which nonverbal cue best supports active listening?
- Checking your phone while listening
- Avoiding eye contact to prevent making the speaker nervous
- Nodding and using facial expressions to show engagement
- Looking around the room to avoid appearing too intense
6. Why is asking clarifying questions important in active listening?
- It helps ensure a deeper understanding of what is being said
- It gives the listener a chance to control the conversation
- It shifts the focus away from the speaker
- It allows the listener to challenge the speaker’s perspective
7. Which of the following is a barrier to active listening?
- Providing verbal affirmations like "I understand"
- Interrupting to share personal experiences
- Summarizing what the speaker has said
- Making an effort to understand different viewpoints
8. How does active listening help build stronger personal relationships?
- It encourages one-sided conversations
- It promotes empathy and mutual understanding
- It allows people to talk more and listen less
- It ensures the listener always has the last word
9. What should an active listener avoid doing?
- Giving their full attention to the speaker
- Making assumptions before the speaker finishes talking
- Using nonverbal cues like nodding
- Asking open-ended questions
10. What role does patience play in active listening?
- It helps the listener wait for their turn to speak
- It allows the listener to give thoughtful responses
- It encourages interrupting for clarity
- It makes conversations longer than necessary
11. Which of the following best describes reflective listening?
- Repeating back the speaker’s exact words
- Offering advice based on personal experience
- Summarizing and restating what the speaker has said
- Changing the topic to keep the conversation flowing
12. What impact does active listening have on workplace relationships?
- It reduces misunderstandings and increases teamwork
- It makes employees less productive
- It leads to more conflicts between colleagues
- It is not relevant in professional settings
13. How can active listening help resolve misunderstandings?
- By clarifying and confirming what was said
- By ignoring unnecessary details
- By assuming what the speaker meant
- By quickly jumping to conclusions
14. What is the purpose of summarizing in active listening?
- To make the conversation shorter
- To ensure the speaker’s message is understood correctly
- To provide counterarguments
- To change the subject smoothly
15. How can active listening reduce conflicts in relationships?
- By ensuring that both parties feel heard and understood
- By ignoring emotions to focus only on facts
- By interrupting to correct misunderstandings quickly
- By proving one party is right
16. What is a good practice for active listening in emotional conversations?
- Offering immediate solutions to fix the problem
- Validating the speaker’s feelings before responding
- Changing the subject to lighten the mood
- Sharing a personal story to shift focus
17. How does active listening improve empathy?
- By helping the listener fully understand the speaker’s perspective
- By encouraging listeners to share their own experiences
- By allowing the listener to guide the conversation
- By making conversations shorter and more efficient
18. Why is maintaining eye contact important in active listening?
- It allows the listener to multitask while listening
- It makes the speaker feel uncomfortable
- It helps the listener plan their response better
- It shows that the listener is engaged and attentive
19. How can body language affect active listening?
- Positive body language encourages openness and trust
- It has no impact on listening effectiveness
- Avoiding gestures keeps the conversation serious
- Crossing arms shows confidence in listening
20. What should a listener do if they don’t understand something the speaker said?
- Pretend to understand and move on
- Ask a clarifying question politely
- Interrupt and correct the speaker
- Assume the meaning and respond accordingly
21. How can active listening help in customer service interactions?
- By helping representatives address customer needs accurately
- By allowing representatives to talk more than the customer
- By discouraging customers from sharing their concerns
- By reducing engagement with difficult customers
22. Which of the following is NOT a component of active listening?
- Paying full attention to the speaker
- Thinking about what to say next while the speaker is talking
- Providing feedback to show understanding
- Responding thoughtfully
23. What is the role of silence in active listening?
- It gives the speaker time to express themselves fully
- It makes the conversation awkward
- It shows disinterest in the conversation
- It is unnecessary and should be avoided
24. Why is responding with empathy important in active listening?
- It helps the speaker feel understood and valued
- It allows the listener to share their own experiences
- It shifts focus away from the speaker’s emotions
- It shortens the conversation
25. What is a key emotional benefit of active listening in relationships?
- It reduces misunderstandings and builds emotional connections
- It allows one person to control the conversation
- It eliminates the need for verbal communication
- It encourages quick responses without reflection
26. Which of the following is an example of an open-ended question that supports active listening?
- "Do you agree with me?"
- "What do you think about this situation?"
- "Can you give me a yes or no answer?"
- "Are you sure about that?"
27. How can active listening enhance problem-solving in relationships?
- By making one person feel superior in discussions
- By ensuring both parties understand each other’s concerns before finding a solution
- By allowing the listener to dominate the conversation
- By focusing only on personal experiences instead of the speaker’s perspective
28. Why is minimizing distractions important for active listening?
- It allows the listener to focus fully on the speaker’s message
- It helps the listener think about their response in advance
- It makes conversations shorter and more efficient
- It enables multitasking while listening
29. Which habit should be avoided for effective active listening?
- Giving your full attention to the speaker
- Interrupting to correct minor details
- Using verbal affirmations like "I understand"
- Asking thoughtful follow-up questions
30. How does active listening contribute to emotional intelligence?
- By increasing the listener’s awareness of their own emotions and those of others
- By making conversations shorter and more structured
- By allowing the listener to respond with personal stories
- By ensuring only factual information is discussed