1. What is the primary purpose of a professional email?
- To send long, detailed personal stories
- To showcase creativity through informal language
- To use emojis and slang to make emails engaging
- To communicate information clearly and professionally
Essentials of Professional Email Writing: A Multiple-Choice Assessment
Test your knowledge of professional email writing with this multiple-choice quiz. Learn best practices for email structure, tone, etiquette and effective communication.
📌 Important Exam Instructions
- ✅ This is a free online test. Do not pay anyone claiming otherwise.
- 📋 Total Questions: 30
- ⏳ Time Limit: 30 minutes
- 📝 Marking Scheme: +1 for each correct answer. No negative marking.
- ⚠️ Avoid page refresh or closing the browser tab to prevent loss of test data.
- 🔍 Carefully read all questions before submitting your answers.
- 🎯 Best of Luck! Stay focused and do your best. 🚀
Time Left (min): 00:00
2. Which of the following is an essential element of a professional email?
- A clear subject line
- A humorous meme
- Multiple exclamation marks
- A lengthy, informal greeting
3. Why is a subject line important in an email?
- It is optional and does not impact readability
- It helps the recipient understand the purpose of the email quickly
- It should always include emojis to grab attention
- It is only necessary for personal emails
4. Which of the following is the best subject line for a professional email?
- "Guess what happened today???"
- "Hey! Check this out!!!"
- "Meeting Rescheduled to Thursday at 3 PM"
- "Plz respond ASAP"
5. What should a professional email greeting include?
- A polite salutation and recipient’s name
- Only the recipient’s first name with no salutation
- Informal words like "Hey" or "Yo"
- An all-caps greeting for emphasis
6. Which part of an email typically includes the main message?
- The body
- The signature
- The subject line
- The CC field
7. Why should paragraphs in emails be kept short?
- To encourage the recipient to read it later
- To make the email look longer
- To reduce the need for punctuation
- To improve readability and maintain engagement
8. What is the best way to end a professional email?
- With an abrupt ending
- With a polite closing phrase and your name
- By omitting your name for brevity
- By asking multiple unrelated questions
9. Which of the following is an appropriate closing phrase for a formal email?
- "Best regards"
- "See ya later!"
- "Catch you soon"
- "Bye-bye!!!"
10. Why is it important to include a professional email signature?
- It makes the email appear informal
- It serves as a decoration for your email
- It helps the email bypass spam filters
- It provides your contact information and professional identity
11. Which of the following should be avoided in professional emails?
- A respectful and professional tone
- Clear and concise wording
- Slang and informal abbreviations
- Proper spelling and grammar
12. How should a professional email address the recipient?
- By using just their first name in all cases
- With their appropriate title (e.g., Mr., Ms., Dr.) if unsure of preferences
- By writing in all capital letters for emphasis
- By skipping the salutation altogether
13. When should humor be used in professional emails?
- Only in the subject line
- Always, to make the email more engaging
- Never, as it is unprofessional in any situation
- Rarely and only when appropriate for the recipient and context
14. What is the impact of spelling and grammar errors in professional emails?
- They can make the sender appear careless and unprofessional
- They make emails look more natural
- They have no impact on the recipient's perception
- They help add personality to the email
15. Why should all-caps be avoided in professional emails?
- It can be perceived as shouting and aggressive
- It helps highlight important points
- It makes the email easier to read
- It adds a casual and friendly tone
16. What does "CC" stand for in an email?
- Courtesy Call
- Carbon Copy
- Critical Comment
- Confirmed Communication
17. When should "BCC" be used in an email?
- When sending an email to multiple recipients while keeping their addresses hidden
- When sending an urgent response
- When needing a faster reply
- When writing a casual message
18. How should attachments be mentioned in a professional email?
- By specifying the file and its purpose within the email body
- By attaching the file without explanation
- By using a vague statement like "Check the file"
- By sending multiple files without notice
19. What is the best way to ensure an attachment is included in an email?
- Send the email and wait for the recipient to ask for it
- Double-check before sending and reference it in the email
- Mention it only in the subject line
- Only send attachments separately in a follow-up email
20. Why should large attachments be avoided in emails?
- They ensure immediate recipient engagement
- They always make the email more effective
- They are necessary for every email
- They may exceed size limits and cause delivery issues
21. Why is it important to proofread an email before sending?
- To check for errors and ensure clarity
- To increase the word count
- To make the email longer and detailed
- To add unnecessary punctuation
22. When is it appropriate to use an "Out of Office" email response?
- When sending a meeting invitation
- When replying to urgent emails
- When unavailable for an extended period
- When sending personal messages
23. What should you do if you receive an email by mistake?
- Forward it to others
- Notify the sender and delete the email if it’s not relevant
- Ignore it and take no action
- Respond to it as if it were intended for you
24. How should urgent emails be written?
- With a clear, concise message and an informative subject line
- In all caps to show urgency
- With vague wording to keep the reader interested
- With long, detailed explanations
25. What is an appropriate response time for professional emails?
- Immediate replies regardless of content
- A week or more
- No response is needed if not interested
- Within 24-48 hours, depending on urgency
26. Which of the following is the best practice for responding to a professional email?
- Ignore the email if it is not urgent
- Reply promptly with clear and concise information
- Reply only if a follow-up email is received
- Use a vague response to keep the conversation going
27. When should you use a "Reply All" instead of just "Reply" in an email?
- When you want to keep your response private
- When all recipients need to see your response
- Only when sending an attachment
- Every time you respond to an email
28. How should you address multiple recipients in a professional email?
- Use "Hey everyone!" for a professional tone
- List all recipient names in the greeting
- Skip the greeting to get straight to the point
- Use a general salutation like "Dear Team" or "Dear All" when appropriate
29. What is the best way to request a meeting via email?
- Clearly state the purpose, provide date/time options and ask for confirmation
- Send a calendar invite without context
- Ask for an immediate response without giving options
- Use vague language and let the recipient decide the details
30. What is an appropriate way to follow up on an unanswered email?
- Use aggressive language to demand a response
- Politely send a reminder after a reasonable time
- Keep sending multiple emails in a short time
- Call the recipient immediately after sending the email