Essentials of Professional Email Writing: A Multiple-Choice Assessment
Test your knowledge of professional email writing with this multiple-choice quiz. Learn best practices for email structure, tone, etiquette and effective communication.
📌 Important Exam Instructions
✅ This is a free online test. Do not pay anyone claiming otherwise.
📋 Total Questions: 30
⏳ Time Limit: 30 minutes
📝 Marking Scheme: +1 for each correct answer. No negative marking.
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🔍 Carefully read all questions before submitting your answers.
🎯 Best of Luck! Stay focused and do your best. 🚀
Time Left (min): 00:00
1. What is the primary purpose of a professional email?
To send long, detailed personal stories
To showcase creativity through informal language
To use emojis and slang to make emails engaging
To communicate information clearly and professionally
2. Which of the following is an essential element of a professional email?
A clear subject line
A humorous meme
Multiple exclamation marks
A lengthy, informal greeting
3. Why is a subject line important in an email?
It is optional and does not impact readability
It helps the recipient understand the purpose of the email quickly
It should always include emojis to grab attention
It is only necessary for personal emails
4. Which of the following is the best subject line for a professional email?
"Guess what happened today???"
"Hey! Check this out!!!"
"Meeting Rescheduled to Thursday at 3 PM"
"Plz respond ASAP"
5. What should a professional email greeting include?
A polite salutation and recipient’s name
Only the recipient’s first name with no salutation
Informal words like "Hey" or "Yo"
An all-caps greeting for emphasis
6. Which part of an email typically includes the main message?
The body
The signature
The subject line
The CC field
7. Why should paragraphs in emails be kept short?
To encourage the recipient to read it later
To make the email look longer
To reduce the need for punctuation
To improve readability and maintain engagement
8. What is the best way to end a professional email?
With an abrupt ending
With a polite closing phrase and your name
By omitting your name for brevity
By asking multiple unrelated questions
9. Which of the following is an appropriate closing phrase for a formal email?
"Best regards"
"See ya later!"
"Catch you soon"
"Bye-bye!!!"
10. Why is it important to include a professional email signature?
It makes the email appear informal
It serves as a decoration for your email
It helps the email bypass spam filters
It provides your contact information and professional identity
11. Which of the following should be avoided in professional emails?
A respectful and professional tone
Clear and concise wording
Slang and informal abbreviations
Proper spelling and grammar
12. How should a professional email address the recipient?
By using just their first name in all cases
With their appropriate title (e.g., Mr., Ms., Dr.) if unsure of preferences
By writing in all capital letters for emphasis
By skipping the salutation altogether
13. When should humor be used in professional emails?
Only in the subject line
Always, to make the email more engaging
Never, as it is unprofessional in any situation
Rarely and only when appropriate for the recipient and context
14. What is the impact of spelling and grammar errors in professional emails?
They can make the sender appear careless and unprofessional
They make emails look more natural
They have no impact on the recipient's perception
They help add personality to the email
15. Why should all-caps be avoided in professional emails?
It can be perceived as shouting and aggressive
It helps highlight important points
It makes the email easier to read
It adds a casual and friendly tone
16. What does "CC" stand for in an email?
Courtesy Call
Carbon Copy
Critical Comment
Confirmed Communication
17. When should "BCC" be used in an email?
When sending an email to multiple recipients while keeping their addresses hidden
When sending an urgent response
When needing a faster reply
When writing a casual message
18. How should attachments be mentioned in a professional email?
By specifying the file and its purpose within the email body
By attaching the file without explanation
By using a vague statement like "Check the file"
By sending multiple files without notice
19. What is the best way to ensure an attachment is included in an email?
Send the email and wait for the recipient to ask for it
Double-check before sending and reference it in the email
Mention it only in the subject line
Only send attachments separately in a follow-up email
20. Why should large attachments be avoided in emails?
They ensure immediate recipient engagement
They always make the email more effective
They are necessary for every email
They may exceed size limits and cause delivery issues
21. Why is it important to proofread an email before sending?
To check for errors and ensure clarity
To increase the word count
To make the email longer and detailed
To add unnecessary punctuation
22. When is it appropriate to use an "Out of Office" email response?
When sending a meeting invitation
When replying to urgent emails
When unavailable for an extended period
When sending personal messages
23. What should you do if you receive an email by mistake?
Forward it to others
Notify the sender and delete the email if it’s not relevant
Ignore it and take no action
Respond to it as if it were intended for you
24. How should urgent emails be written?
With a clear, concise message and an informative subject line
In all caps to show urgency
With vague wording to keep the reader interested
With long, detailed explanations
25. What is an appropriate response time for professional emails?
Immediate replies regardless of content
A week or more
No response is needed if not interested
Within 24-48 hours, depending on urgency
26. Which of the following is the best practice for responding to a professional email?
Ignore the email if it is not urgent
Reply promptly with clear and concise information
Reply only if a follow-up email is received
Use a vague response to keep the conversation going
27. When should you use a "Reply All" instead of just "Reply" in an email?
When you want to keep your response private
When all recipients need to see your response
Only when sending an attachment
Every time you respond to an email
28. How should you address multiple recipients in a professional email?
Use "Hey everyone!" for a professional tone
List all recipient names in the greeting
Skip the greeting to get straight to the point
Use a general salutation like "Dear Team" or "Dear All" when appropriate
29. What is the best way to request a meeting via email?
Clearly state the purpose, provide date/time options and ask for confirmation
Send a calendar invite without context
Ask for an immediate response without giving options
Use vague language and let the recipient decide the details
30. What is an appropriate way to follow up on an unanswered email?
Use aggressive language to demand a response
Politely send a reminder after a reasonable time
Keep sending multiple emails in a short time
Call the recipient immediately after sending the email